naga88 Terms and Conditions

1 General Introduction

naga88 (hereinafter referred to as the "Platform") is an online gaming and sports betting service operated for Bangladeshi users. By using this website and any applications associated with it, you agree to comply with all the terms and restrictions described below.

These terms and conditions constitute a legally binding agreement between naga88 and the user. It is mandatory to read this entire document carefully before using any service on the Platform. If you do not agree with any term, please refrain from using the Platform.

To learn more about our organisation, visit our About Us page, where naga88's services and philosophy are explained.

2 Eligibility and Age Requirement

2.1 Age Requirement

To open an account on naga88 and participate in any game or betting activity, users must be at least 21 years old. If the date of birth provided during registration is found to be false, the account will be permanently closed and deposited funds may be forfeited.

2.2 Single Account Policy

Each user may operate only one account. Creating multiple accounts using the same device, IP address, or identity document is strictly prohibited. If this rule is violated, all associated accounts will be cancelled.

2.3 Geographic Restrictions

naga88 reserves the right to restrict its services for users from certain regions. If a user attempts to bypass these restrictions using a VPN or similar technology, their account may be suspended.

3 Account Registration

3.1 Accuracy of Information

All information provided during the registration process — name, mobile number, date of birth, and payment details — must be truthful and accurate. Creating an account with false information is a clear violation of these terms and conditions.

3.2 Identity Verification (KYC)

naga88 may request identity verification from a user at any time. If a copy of a national ID card or passport is requested, it must be submitted within the specified timeframe. If the verification process is not completed, withdrawal requests may not be processed.

3.3 Account Security

It is the user's own responsibility to keep their account password and login details secure. Sharing login details with any third party is prohibited. If you suspect unauthorised access to your account, you must notify the support team immediately.

4 Deposit and Withdrawal

4.1 Approved Payment Methods

Deposits and withdrawals on naga88 can only be made through approved mobile banking methods: bKash, Nagad, and Rocket. Using any payment account operated under a third party's name is prohibited — deposits and withdrawals must be made from accounts under the same ownership.

4.2 Minimum Amount

The minimum amount for each deposit is ৳300 (three hundred taka). The minimum amount for a withdrawal is ৳500 (five hundred taka). No transactions below these amounts will be processed.

4.3 Withdrawal Processing

Approved withdrawal requests are generally completed within 5 to 30 minutes. However, if an account verification is in progress, this time may be longer. If you have any questions about a withdrawal request, please contact the support team.

4.4 Source of Funds

Users must confirm that the funds they are depositing come from a legitimate source. Using the Platform for money laundering is a criminal offence, and if such activity is suspected, naga88 reserves the right to notify the relevant authorities.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳15,000. Wagering requirements apply to this bonus amount — to withdraw winnings earned from the bonus funds, the bonus amount must be wagered 25 times. For example: ৳1,000 deposit → ৳1,000 bonus → balance ৳2,000 → wagering ৳1,000 × 25 = ৳25,000.

5.2 Other Promotions

naga88 has various ongoing promotions, such as a weekly reload festival, slots adventure bonus, birthday special reward, friend referral reward, and a weekend cricket deposit offer. Each offer has its own wagering requirements and validity period, which are stated on the relevant promotion page.

5.3 Bonus Abuse

Using any betting strategy to circumvent bonus terms — such as placing opposing bets, low-risk betting patterns, or collecting bonuses through multiple accounts — is strictly prohibited. If such activity is detected, the bonus and all winnings earned from it will be cancelled.

5.4 Bonus Expiry

If the wagering requirements are not met within the specified period after a bonus is issued, the bonus will be automatically cancelled. Expired bonuses cannot be reactivated.

6 Gaming Rules

6.1 Game Results

The results of all games operated on naga88 are determined through certified Random Number Generator (RNG) technology. No player or Platform staff member can influence game results. If a discrepancy in a game result occurs due to a software error, naga88 reserves the right to void that result.

6.2 Betting Limits

Each game has specific minimum and maximum bet limits, which are displayed on the relevant game page. It is not possible to place bets outside these limits.

6.3 Sports Betting

Odds given in sports betting markets may change at any time. Once a bet is confirmed, the odds at that time will apply. If a match is cancelled or abandoned before it starts, the stake for that bet will be refunded according to the rules.

6.4 Live Casino

During live casino table games, the dealer's decision is final. If a disconnection occurs due to a technical issue and a game is left incomplete, the bet for that round will be settled at naga88's discretion.

7 Prohibited Activities

Participation in any of the following activities is strictly prohibited:

• Using software, bots, or automated systems to gain a gaming advantage.
• Exploiting any vulnerability or error in the Platform to gain an unfair advantage.
• Attempting to access another user's account.
• Colluding against the Platform or participating in match fixing.
• Spreading false information to mislead others.
• Publishing any content owned by the Platform without permission.

If any such activity is detected, naga88 will immediately suspend the account and may take necessary legal action.

8 Account Suspension and Closure

8.1 Platform Rights

naga88 reserves the right to temporarily suspend or permanently close any account for any reason or without reason, particularly when evidence of a breach of terms and conditions is found. In such cases, whether any legitimate funds held in the suspended account will be returned will be determined subject to review.

8.2 Closure at User's Request

If a user wishes to close their account, they may contact the support team. Before closing the account, all active bonus wagering requirements should be checked, as they will be cancelled upon closure.

8.3 Inactive Accounts

naga88 may send a notification for accounts that have been inactive for a long period. If there is no response within the specified time, the account may be marked as inactive.

9 Limitation of Liability

naga88 accepts no liability for the following:

• Any loss caused by internet disconnection.
• Issues arising from errors in third-party software or services.
• Inability to access games due to unexpected server maintenance or technical disruptions.
• Account details being compromised due to the user's own negligence.
• Financial losses from betting, which are an inherent part of any game.

The outcome of any game conducted according to the rules is not under naga88's control; no claims regarding results determined through RNG technology will be accepted.

10 Privacy Policy

To learn about the collection, storage, and use of users' personal information, please read our Privacy Policy. By registering, you are also considered to have agreed to that policy.

In brief: naga88 never sells users' personal information to third parties. Information may be used to a limited extent where necessary for service improvement and to meet legal obligations. SSL encryption technology is used on the Platform, which keeps your transactions and personal information secure.

11 Responsible Gambling

naga88 believes that gaming is a leisure activity and should be enjoyed responsibly. All players are advised to stay aware of their own betting behaviour. You can find details on self-exclusion, deposit limits, and support services on our Responsible Gaming page.

Sports and gaming are intended for adults aged 21 and above. Please do not use betting as a way to solve financial problems. If you need help, contact our support team — they are available 24/7 in Bengali.

11.1 Self-Exclusion

If a user wishes to take a break from the platform for a set period, they can contact the support team to activate self-exclusion. During this period, the account will be fully locked.

12 Changes to Terms

naga88 reserves the right to amend, change, or update any part of these terms and conditions at any time. A notice will be posted on the platform before changes take effect. Continued use of the platform after changes have been made will be considered acceptance of the updated terms.

For this reason, it is recommended that you review this page regularly. The date of the most recent update will always be shown at the top of the page.

12.1 Dispute Resolution

Any dispute relating to these terms and conditions will first be addressed through discussion. If no resolution is reached through discussion, the relevant legal process will be followed. Both parties agree to accept the platform's decision on such matters as final.

13 Contact

If you have any questions or complaints regarding these terms and conditions, please contact the naga88 support team. Our support service is available seven days a week, 24 hours a day, in both Bengali and English via live chat and email.

Our Frequently Asked Questions (FAQ) page may also be helpful for general queries, as it covers many questions about accounts, payments, and bonuses.

Email: [email protected]