naga88 Privacy Policy
This policy explains in detail how naga88 collects your personal information, the purposes for which it is used, and how it is kept secure.
Table of Contents
Introduction and Scope
naga88 is an online gaming and betting platform that provides services to Bangladeshi users. The rules set out in this privacy policy apply to the naga88casino.cam website, mobile app, and all related services.
By using our website or opening an account, you are considered to have voluntarily agreed to this privacy policy. Please read this policy carefully before using the service. This policy applies together with our Terms and Conditions and the two should be read as complementary to each other.
This policy is published entirely in Bengali so that every user can have a clear understanding of their rights and naga88's responsibilities in their mother tongue.
Information We Collect
naga88 may collect the following types of information:
2.1 Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Address
2.2 Contact Information
- Email address
- Mobile number
2.3 Financial Information
- Mobile banking account details (bKash, Nagad, Rocket)
- Transaction history and amounts
- Deposit and withdrawal records
2.4 Activity Information
- Gaming history and betting records
- Login time and duration on the platform
- Bonus and promotion usage history
2.5 Technical Information
- IP address
- Device type and operating system
- Browser information
- Data collected from cookies
How Information Is Collected
naga88 collects information through various methods. These methods are explained below:
3.1 Information Provided Directly
Information you provide yourself during account registration, when making a deposit or withdrawal, and when contacting the support team.
3.2 Automatically Collected Information
Certain technical information is automatically collected through server logs, cookies, and similar technologies while you use the website or app.
3.3 Information Collected via Third Parties
In specific cases related to identity verification and fraud prevention, we may verify information with third-party verification services.
Purposes for Using Information
Collected information is used for the following purposes:
- Account management and verification: Confirming your identity, keeping your account active, and ensuring secure login.
- Processing financial transactions: Completing deposits and withdrawals properly and maintaining transaction records.
- Improving service quality: Analysing user activity to enhance the platform's features and performance.
- Providing promotions and bonuses: Correctly applying welcome bonuses, reload bonuses, and other offers to your account.
- Customer support: Using your information to provide assistance via live chat and email.
- Security and fraud prevention: Identifying suspicious activity to keep your account secure.
- Meeting legal obligations: Maintaining required records in accordance with applicable laws and regulations.
- Personalised experience: Recommending suitable games and offers based on your preferences and activity.
naga88 never sells your information to third parties. Our aim is always to use your information solely to ensure the quality of your service.
Sharing Information with Third Parties
naga88 may share your information with third parties only in the limited circumstances described below:
5.1 Payment Processing
The information required to complete deposits and withdrawals via bKash, Nagad, and Rocket is shared with the relevant payment service providers. This sharing is limited solely to completing the transaction.
5.2 Technology and Service Partners
Technology partners involved in game operation, security management, and platform operation may access a limited amount of information to carry out their functions. These partners are contractually obligated to maintain the confidentiality of information.
5.3 Legal Requirements
Information may be provided in compliance with the law in response to a court order or a legal demand from a competent authority.
5.4 Business Changes
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. You will be notified in advance in such cases, and the same standards of this policy will be maintained.
Cookies and Tracking Technologies
Cookies are used on the naga88 website and app. Cookies are small data files stored on your device that help operate the platform.
6.1 Essential Cookies
These cookies are necessary to keep your login session active, ensure security, and operate core functions. Disabling them will disrupt the site's core services.
6.2 Functionality Cookies
These cookies are used to save your preferences and improve your experience based on previous visits.
6.3 Analytics Cookies
Analytical data is collected to monitor the use of various sections of the platform and help improve service quality.
6.4 Managing Cookies
You can control or delete cookies from your browser settings. However, disabling essential cookies may limit certain services.
Data Security Measures
naga88 takes both technical and administrative measures to protect your information.
7.1 Encryption
The website and app use SSL (Secure Socket Layer) technology, which encrypts all information transmitted between your browser and our servers. High-grade encryption is also used when storing payment-related information.
7.2 Access Control
Only authorised staff can access specific information for required tasks. A log of every access is maintained and reviewed regularly.
7.3 Security Monitoring
Systems and networks undergo regular security checks. Any suspicious activity is automatically identified and reviewed.
7.4 Response to Data Breaches
In the event of a data breach, we will act promptly and notify affected users as soon as possible.
Data Retention Period
naga88 retains your information for as long as it is needed to provide the service or as required by legal obligations.
All relevant information is retained while your account is active. Even after an account is closed, financial transaction records and identity information may be retained for a set period as required by law.
Once the specified period has passed, your information is securely deleted or anonymised in a way that makes it impossible to identify you in any way.
Your Rights
As a naga88 user, you have the following rights regarding your personal information:
9.1 Right to Know
If you wish to know what information we have collected about you and how it is being used, you can contact our support team.
9.2 Right to Correction
You have the right to request correction if any of your information is inaccurate. Information can be updated through account settings or via the support team.
9.3 Right to Deletion
In certain circumstances, you have the right to request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information immediately.
9.4 Right to Withdraw Consent
If you wish to withdraw your consent to the use of your information, please let our support team know. However, it may not be possible to stop processing information that is essential for providing the core service.
9.5 Right to File a Complaint
If you have any complaint regarding data privacy, contact our support team directly. We will review the matter promptly.
To learn more about responsible gaming and protecting yourself, visit our Responsible Gaming page, where self-exclusion and limit-setting options are discussed in detail.
Information on Minors
naga88 services are only for individuals aged 21 or older. No information is collected from, nor are accounts opened for, anyone under the age of 21.
An age verification process is followed at the time of account registration. If a user opens an account with false information and it is later found that they are under 21, the account will be closed immediately and the associated information will be deleted.
Parents and guardians should regularly monitor minors' internet use and prevent their access to online gaming platforms.
Changes to the Policy
naga88 reserves the right to update this privacy policy as needed. If there are significant changes:
- A notice will be published on the website.
- Registered users may be informed by email.
- The "Last Updated" date at the top of the page will be changed.
Continued use of the platform after any changes will be considered your agreement to the new policy. You are therefore encouraged to review this policy regularly.
You may also visit our About Us page to learn about the overall terms of using the site's services, where detailed information about naga88 is available.
Contact
If you have any questions, complaints, or requests to correct information regarding this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in Bengali and English.
Contact Methods
For answers to common questions about the privacy policy, visit our FAQ section, where answers to the most common user questions are collected in one place.